Living Well Plus Support

  • Do you have questions about Living Well Plus or our additional support services?
  • Do you need technical assistance with our product?
  • We are here to support you. Fill out the inquiry form below or contact us directly.

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Living Well Plus: General Information on the App, and User Manual

Contact Center

We are here to assist you with your questions:

Business Hours: Monday–Friday, 9:00 AM – 4:00 PM

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Phone Number: +1 562-538-7242

Alternatively, you can send us an email, and we will respond within 24 hours.

FAQ

Frequently Asked Questions

ABOUT THE PRODUCT

What is Living Well Plus?

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Living Well Plus is a certified self-care medical device developed by an international team of clinicians, psycho-oncologists, and psychiatrists to address the gap in insufficient behavioral and psychological care for cancer patients.

It is a unique combination of a self-care Digital Program (mobile app) and Personal Support (Tele-Coaching) that delivers the care patients need cost-effectively, conveniently, instantly, and reliably.

Through a 90-day course using mindfulness interventions, healthy habit-building techniques, and health-coach support, Living Well Plus alleviates cancer-related anxiety and symptoms of depression to improve Patients’ quality of life, and overall outcomes.

The app's program is based on Cognitive Behavioral Therapy (CBT), one of the most effective, scientifically validated approaches in today's psycho-oncology. Furthermore, the app's effectiveness is continuously assessed through clinical trials, real-world data, and user experience analyses to ensure it provides the necessary support.

Living Well Plus is geared toward adult Patients and cancer survivors of all cancer types. It can be used in conjunction with other psychological interventions or on its own.

Wer übernimmt die Kosten für Living Well?

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Die Behandlung mit Living Well wird für Patientinnen, bei denen Brustkrebs diagnostiziert wurde, von allen gesetzlichen Krankenkassen in Deutschland vollständig übernommen. Für den kostenfreien Zugang wird ein Rezept notwendig.

Ist es auch möglich die Living Well-App selbst zu bezahlen?

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Für Personen, die die Programmkosten aus unterschiedlichsten Gründen nicht mit ihrer Krankenkasse abrechnen können, besteht die Möglichkeit, die App selbst käuflich zu erwerben.

Kontaktieren Sie uns, um Ihre Zugangsmöglichkeiten für Living Well zu besprechen.

Is the app validated and safe?

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Living Well Plus is a CE-certified, class I digital medical device, compliant with the European Medical Device Regulation 2017/745 (MDR). Certification is proof of compliance with the highest European standards for quality and multi-dimensional user safety.

Patient data is stored and processed following the highest standards in data security and protection for medical devices (ISO/IEC 27001, EU GDPR) to ensure that patients' data is safe and only accessible to authorized users. Please refer to our Privacy Policy below for detailed information.

Furthermore, Living Well Plus was designed and developed in accordance with ISO 13485 (Quality Management System for Medical Devices).

The app's safety has also been scientifically validated. Living Well Plus is currently undergoing validation in randomized controlled trials (RCTs) conducted in the US and Poland. Additionally, two intensive pilot studies were conducted in Poland and Germany on female cancer patients experiencing high levels of depression and/or anxiety (April and June 2023, respectively; results are already available). The primary objective of our studies is to evaluate the effectiveness of our digital healthcare solutions (Living Well, as an example) in reducing symptoms of anxiety, depression, and distress among cancer patients.

The program's effectiveness is continuously assessed also through real-world data and user experience analysis to ensure it delivers the support needed.

The program is based on Cognitive Behavioral Therapy (CBT), one of the most effective approaches in today’s psycho-oncology, scientifically validated as well.

Please fill out the contact form below to request detailed results from our studies.

What’s the scientific background of the program?

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Living Well Plus provides relevant psychological support to cancer Patients from the moment of diagnosis that helps them regain control over their well-being. It relieves cancer-related stress, anxiety, and depressive symptoms and, thus, improves their quality of life, and overall outcomes.

With its well-defined, therapeutic, CBT-based therapeutic Program, Living Well provides one of the most effective, evidence-based approaches in today’s psycho-oncology. The way that each Patient responds to that distress is highly subjective, and their negative emotional and behavioral responses are more related to illness perception than their objective medical state. CBT interventions target such maladaptive thinking to improve Patients’ cognitive picture of the disease and, therefore, their behavior and quality of life. 

The therapeutic program of Living Well Plus is grounded in medical expertise compiled in an extensive bibliography. We continuously expand it with the latest research and scientific publications, which serve as the foundation for updates to the program. Our goal is to ensure that it meets the needs of patients as effectively as possible.The current list of scientific sources forming the basis of Living Well Plus can be found here: https://www.prosoma.com/de/wissenschaftliche-grundlagen.

The app was developed by an international team of clinicians, psycho-oncologists, and psychiatrists. Its effectiveness is continuously evaluated through clinical trials, real-world data, and user experience analyses to ensure it provides the necessary support.

INDICATIONS FOR USE

Who is Living Well Plus intended for?

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Living Well Plus can be used by: 

● patients diagnosed with cancer, 
● patients undergoing cancer treatment at any stage, 
● cancer survivors.

The above-mentioned groups can have different symptoms of stress, anxiety, depression or reduced quality of life (feeling of helplessness, insomnia, lack of energy, constant fatigue), which can be alleviated with Living Well Plus.

The product can also be a valuable source of support for family members in coping emotionally with the illness.

If you are unsure whether you can use this medical device, please consult your doctor.

Living Well Plus contains a 3-month program. In order to have the best program experience, you should use the device at least 3 times a week. If your mental state does not improve over 6 weeks or your symptoms worsen during this time, you should contact your doctor.

Who is Living Well Plus not suitable for? [CONTRAINDICATIONS]

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Living Well Plus should only be used in accordance with its intended use and shall not be used by patients:

with suicidal thoughts,
● with visual and hearing impairments,
● with cognitive impairments,
● with dementia,
● with severe mental, psychological and psychiatric disorders,
● with traumatic brain injury,
● with organic brain disorder,
● with severe surgical complications,
● with intelligence deficiencies,
● with alcohol or drug abuse,
● with bipolar disease and schizophrenia,
● with psychotic or manic episodes,
● with a history of cardiovascular diseases.

Living Well Plus shall not be used by children.

If you are unsure whether you can use this medical device, please consult your doctor.

There are no known side effects from the use of Living Well Plus. However, if your mental health does not improve during the use of the product or if it deteriorates rapidly, you should contact your doctor and/or psychotherapist.

STARTING WITH THE APP

Wie funktioninert der Verordnungsprozess?

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1. Ein Rezept erhalten: Nach der Brustkrebsdiagnose fragen Sie Ihre*n Ärzt*in oder Psychotherapeut*in nach einem Rezept für Living Well. Dabei können Sie nützliche Unterlagen herunterladen und mit Ihrem Fachpersonal teilen.

2. Das Rezept bei Ihrer Krankenkasse einreichen: Nach der Übermittlung erhalten Sie innerhalb weniger Tage einen 16-stelligen Living Well Aktivierungscode, den Sie von Ihrer Versicherung per Post erhalten.

3. Living Well herunterladen und aktivieren: Sobald Sie die App heruntergeladen haben, geben Sie den erhaltenen Code ein. Falls Sie zur Aktivierung Fragen haben, kontaktieren Sie uns bitte (Support). Der Code gewährt Ihnen 90 Tage lang Zugang. Bei Bedarf kann eine Wiederverschreibung erfolgen.

I would like to give it a go. What do I do now?

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If you find that Living Well Plus is beneficial for you, here's what you need to do to start with the app:

1. Download the app. Scan the code below or search out for "Living Well Plus" in App Store or Google Play store.

Download the app


2. Open the app and create your account. Enter the verification code sent to your phone via SMS on the login screen.
NOTE: The number you provide will become your login for the app in the future, so it’s important to enter the correct number during registration.

3. Agree to the Privacy Policy and Terms of Service by checking the required boxes.

4. Activate your 7-day immediate access to the app. You can extend your access later.

5. Start your program! The app may ask for permission to enable notifications. We recommend allowing them! This will help us remind you to use the program regularly and better support your recovery process.


IN THE MEANTIME, YOU CAN BENEFIT FROM ADDITIONAL THERAPEUTIC CONTENT OF LIVING WELL PLUS:

1. Join our free, regular online sessions with medical experts who can help you navigate the challenges of your illness and empower you on your cancer journey to live well. Upcoming sessions are announced here: https://www.facebook.com/LivingWell.BeyondCancer/events.

2. Become a member of our Living Well Beyond Cancer community.

● Join our online support group. The group is moderated by medical professionals who provide a space for sharing experiences and offer an educational platform with valuable content, including articles, interactive exercises, and tips to help you better cope with your illness. >>> https://www.facebook.com/LivingWell.BeyondCancer

● Follow our app's profile. Stay updated on the latest features and capabilities of the app, and access valuable content about managing the disease. >>> https://www.instagram.com/livingwell.beyondcancer/

Don’t forget to sign up for our newsletter to stay informed about new features and updates to the app!

My 7-day free access to Living Well Plus has expired. How do I extend it?

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When you first download Living Well Plus and create your account, you get full access to the app for free for 7 days. This gives you the chance to explore the app’s therapeutic content and resources, including coping mechanisms for anxiety and depression, stress management techniques, and helpful articles and exercises to support your emotional health.

After the 7-day trial period, you’ll have several options for continuing your access to the app. We offer different subscription plans tailored to your needs, such as self-guided support, daily support, or intensive holistic care, each providing varying levels of coaching and program features.

You’ll receive an email with all the details, including pricing, and technical information on how to extend your access.

If you have any questions or need help selecting the right plan for you, don’t hesitate to contact us at [hello@prosoma.com]. We are here to support you every step of the way on your cancer journey.

How much does the Living Well Plus app cost?

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When you first download Living Well Plus and create your account, you get access to the app for free for 7 days. This gives you the chance to explore the app’s therapeutic content and resources, including coping mechanisms for anxiety and depression, stress management techniques, and helpful articles and exercises to support your emotional health.

After your free 7-day trial, you can continue benefiting from the app with our flexible subscription options. We offer monthly, yearly, and one-time payment plans to suit your needs. You’ll receive an email with all the details, including pricing, and technical information on how to extend your access.

Subscription Options:

● Self-Guided Support
: Keep using the app’s therapeutic program, plus enjoy a one-on-one coaching session with a psycho-oncologist.
Daily Support: This plan includes more personalized support with several coaching sessions, progress tracking, and resilience-building tools.
Intensive Holistic Care: For the most comprehensive support, this plan includes in-depth coaching and personalized guidance to help you through your entire journey, along with all the app’s content.

What’s Included in Each Plan: Depending on the plan you choose, you’ll get a mix of app-based content and personalized coaching sessions with psycho-oncologists.

If you have any questions or need help selecting the right plan for you, don’t hesitate to contact us at [hello@prosoma.com]. We are here to support you every step of the way on your cancer journey.

Are there any additional costs for the 1:1 sessions with a psychologist?

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No, there are no additional costs for the 1:1 sessions with a psychologist. These sessions are included as part of the Living Well Plus program and are provided free of charge.

HIDE --> Wo erhalte ich ein Rezept für Living Well?

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Living Well kann durch Ärzt*innen aller Fachrichtungen und Psychotherapeut*innen verschrieben werden.

HIDE --> Was muss auf dem Rezept stehen?

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Das Rezept muss folgende Angaben enthalten:

"Digitale Gesundheitsanwendung"
● "PZN xxxxxxxxxx"
● Produktname: "Living Well"

Sehen Sie bitte Muster zur Ausstellung des Rezepts:

HIDE --> Gibt es Informationen,  die ich mit zu meinen Ärzt*innen nehmen kann?

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Wenn Sie Living Well verschrieben bekommen möchten, reichen Sie die untenstehenden Unterlagen an Ihre*n Ärzt*in weiter. Diese enthalten alle Informationen, um die Rezeptausstellung zu erleichtern.

[Infoblatt über Living Well]: hier herunterladen
[Muster zur Ausstellung des Rezepts]: hier herunterladen

Was kann ich tun, wenn die Krankenkasse ablehnt?

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Das lässt sich pauschal leider nicht beantworten. Bitte wenden Sie sich dann an support@prosoma.com.

USING THE APP

Wie und wann beginne ich mit Living Well?

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Sobald Sie die App heruntergeladen haben, geben Sie den erhaltenen Aktivierungscode ein. Falls Sie zur Aktivierung Fragen haben, kontaktieren Sie uns bitte (Support). Der Code gewährt Ihnen 90 Tage lang Zugang. Bei Bedarf kann eine Wiederverschreibung erfolgen.

Sie können die App über die untenstehenden Links herunterladen.

Mit der App können Sie dann zu jedem beliebigen Zeitpunkt, ganz individuell und zeitunabhängig beginnen. Sobald Sie sich registriert und die App mit dem Rezept-Code freigeschaltet haben, können Sie starten.

On which devices can I use Living Well Plus?

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Living Well Plus is a mobile app designed for smartphones with iOS and Android. No extra devices are needed to use Living Well Plus. Below, you’ll find detailed information about the technical requirements for both platforms:

●Internet Access

●iOS
>Smartphone with iOS system
>iOS 15.0 or later:

Supported iOS versions:
- 15.X
- 16.X
- 17.0
X - Patches

●Android
>Smartphone with Android system
>Android Marshmallow 6.0 OS or later

Supported Android Versions:
- Android 6.X
- Android 7.X
- Android 8.X
- Android 9.X
- Android 10.X
- Android 11.X
- Android 12.X
- Android 13.X
X - alle Unterpunkte und Patches

Can I use Living Well Plus without an Internet connection?

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Unfortunately, no. An internet connection is required to access and use the app's content. However, some materials can be downloaded and viewed offline later.

How do I delete my Living Well Plus account?

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Please request the deletion of your account via the app:

1. Tap on the Profile tab ->
2. Select Settings (gear icon in the top right) ->
3. Select My Account ->
4. Tap Delete Account.

Please note that once you submit the request to delete your account, you will lose access to the app completely. We will also delete all data associated with your account. You may optionally share the reason for your account deletion. Once the request is submitted, we will delete your account and data within 30 calendar days.

In welcher Sprache kann ich Living Well nutzen?

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Die App ist derzeit in Deutsch und Englisch verfügbar.

HIDE --> Wie lange ist mein Freischaltcode gültig?

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Der Code gewährt Ihnen 90 Tage lang Zugang. Bei Bedarf kann eine Wiederverschreibung erfolgen.

HIDE --> Wie lange und wie oft muss man die App nutzen?

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Living Well wurde für eine Langzeitnutzung von Krebspatientinnen entwickelt, weshalb es keine maximale Anwendungsdauer gibt. Die Zugangsdauer ist auf 90 Tage pro Rezept begrenzt und kann durch ein Folgerezept verlängert werden. Für das optimale Ergebnis wird eine 3-malige Anwendung pro Woche empfohlen.

Wenn  sich Ihr psychischer Zustand oder Ihre Symptome verschlimmern, sollten Sie sich an Ihre*n Ärzt*in wenden.

HIDE --> Kann ich das Living Well-Programm verlängern?

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Sollten Sie nach Ablauf der 90 Tage noch nicht alle Programminhalte bearbeitet haben, besteht die Möglichkeit, den Zugang zu unserer App um weitere 90 Tage zu verlängern. Hierfür benötigen Sie ein neues Rezept.

How will you use my data?

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All data is stored and processed in accordance with the highest standards in data security and protection for medical devices (please see our Privacy Policy below for detailed information). The app does not collect clinical data or personal information.

The data will be used only to analyze how the app is used to increase its effectiveness.

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